A round-up of all the exciting features we are launching this week
Chat AssignmentAssign WA chats to any team member, so every conversation has a clear owner. Toggle Agent Name Display to feature the name of the agent on top of the message
Universal SearchEffortlessly search through WhatsApp chats, messages, contacts, tickets, and notes — all in one place
AI responsesGenerate AI responses on your WhatsApp chats instantly with full context (Ctrl + G)
Multi-attachments and Media LibraryAppend multiple attachments with every message. Build a shared repository of your org media files for easy access to attachments across your team
WhatsApp AnalyticsA new Tickets Dashboard to help you track and resolve issues efficiently. A revamped team metrics dashboard for insights into your team engagement and performance on WA
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